Returns & Exchanges
At Alessi, we want you to be completely satisfied with your design objects. If you are not happy with your purchase, you can return any unused item in its original packaging within 30 days of delivery.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original Alessi designer packaging and secure them within a sturdy shipping box to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old shipping labels are covered.
Drop Off and Refund
Deliver your package to the designated carrier location; once our warehouse inspects the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing