Frequently Asked Questions
Everything you need to know about bringing Italian design into your home.
What is the standard shipping timeframe for Alessi products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy for home decor and kitchenware?
We offer a 30-day return policy for all unused products in their original packaging. Please note that for hygiene reasons, certain kitchen items cannot be returned once used.
Are Alessi stainless steel products dishwasher safe?
While many of our 18/10 stainless steel items are dishwasher safe, we recommend hand washing with a non-abrasive cloth to maintain the mirror-finish shine and longevity of the design.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
How can I verify the authenticity of my Alessi product?
All genuine Alessi products feature our official brand stamp and come in branded packaging. We recommend purchasing directly from our store or authorized retailers to ensure authenticity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.